Dispute Resolution Center
Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in the resolution, or guidance of any conflict, before opening litigious proceedings in the Courts.
Customers who are defined as consumers by Law 144/2015 and who have entered into purchase and sale contracts and/or provision of services have the right to resort to official entities that help them in the resolution of any conflict that has as object such contracts, without prejudice to resorting to the Judicial Courts. The updated list of Alternative Dispute Resolution bodies available pursuant to article 17 of Law no. 144/2015, of 8 September, is listed on the Consumer Portal, accessible via the website www.consumidor.pt. For more information, you can also consult Law 144/2015. We also inform you that, in order to resolve disputes arising from online purchases, you may use a resolution system, called the “ODR Platform - Online Dispute Resolution/ RLL”, created by the EU. You can access this platform through the website: Online Dispute Resolution
CNIACC - National Center for Information and Arbitration of Consumer Disputes
Rua D. Afonso Henriques, 1
Tel.: 253 619 107